Customers rights

Consumer’s right to withdraw from the purchase agreement when purchasing products outside of the Sellers retail locations  

 The Seller must inform the consumer who is entering the distance purchase agreement of their right to unilateral termination of the agreement (Article 27 of the Consumer Protection Law).

Pursuant to Article 28 of the Consumer Protection Law, the Consumer has the right to withdraw from the distance purchase agreement within 14 days of entering it without presenting the reasons for such decision and without bearing any additional costs (except for the costs from Article 34 and 35 of the Consumer Protection Law).

According to Article 28 of the Consumer Protection Law, the Buyer is within their rights to return the product purchased online to the Seller within 14 days of purchase and to request a refund by singing and sending a request to terminate the distance purchase agreement. The Seller is under obligation to deliver a request for terminating the distance purchase agreement with every product bought online.

In the event of termination of the distance purchase agreement, the Seller may request from the Buyer a reimbursement of reasonable costs (the ones that occurred when selling and returning the product (Article 35, point 2 of the Consumer Protection Law).

You can find more information about the Consumer Protection Law on the following page: http://mtt.gov.rs/download/1(2)/ZZP.pdf

The Tri O online store reserves the right to change product prices. If a product is ordered and delivered to the Customer at a certain price which is later reduced, the Buyer is not entitled to a refund of the price difference.

We strive to keep the prices, images, and descriptions of our products as accurate and complete as possible but we cannot guarantee that they are absolutely accurate. The items presented on our website are a part of our assortment but that does not mean they are all available at all times.